Privacy policy

Privacy Policy

Last updated: 6 August 2026

This Privacy Policy explains how nudr Ltd collects, uses, stores and shares your personal information when you visit nudr.co.uk, make a purchase, contact us, or otherwise use our services.

1. Who We Are

nudr.co.uk is operated by nudr Ltd.

nudr Ltd is the data controller responsible for your personal information where applicable under UK data protection law.

Company: nudr Ltd

Company Number: 16593539

Registered Office: 12 Victoria Road, Barnsley, S70 2BB, United Kingdom

Email: customerservice@nudr.co.uk

2. Personal Information We Collect

Depending on how you interact with our website, we may collect information including:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction information

  • Payment related information

  • Account information, if you create an account

  • Communications you send to us

  • Information about how you use our website

  • Device, browser and IP address information

  • Cookie and similar technology information

Payment information is processed securely by our payment providers. We do not directly store complete payment card details.

3. How We Collect Your Information

We may collect personal information directly from you when you place an order, create an account, contact us, subscribe to marketing communications, or otherwise provide information through our website.

We may also collect certain information automatically when you use our website through cookies and similar technologies.

We may receive information from service providers that help us operate our website and fulfil orders.

4. How We Use Your Information

We use personal information where necessary to:

  • Process and fulfil your orders

  • Take and manage payments

  • Arrange delivery

  • Provide customer service

  • Manage returns and refunds

  • Communicate with you about your order

  • Operate and improve our website

  • Prevent fraud and protect our business

  • Comply with legal and regulatory obligations

  • Send marketing communications where we have an appropriate lawful basis to do so

5. Lawful Bases

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because it is necessary to perform our contract with you, comply with a legal obligation, pursue our legitimate business interests, or because you have given your consent.

Where we rely on consent, you may withdraw that consent at any time.

6. Marketing

If you choose to receive marketing communications from us, we may use your contact information to send you information about nudr products, promotions, or other relevant updates.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the email.

You may also contact us at customerservice@nudr.co.uk.

Unsubscribing from marketing will not prevent us from sending essential communications relating to your orders.

7. How We Share Personal Information

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

  • Shopify, which provides our ecommerce platform

  • Payment processors

  • Royal Mail and other delivery service providers where required

  • Website hosting and technology providers

  • Analytics and advertising providers, where applicable

  • Professional advisers and service providers

  • Government authorities or regulators where required by law

We only share information where there is a legitimate reason to do so.

8. Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information to provide its ecommerce services and enable us to operate our online store.

Shopify may process information in countries outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards are used as required by applicable data protection law.

9. Cookies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website and, where applicable and permitted, support advertising and marketing.

Some cookies are necessary for the website to function. Other cookies may require your consent.

You can manage your cookie preferences through the cookie controls available on our website.

Further information can be found in our Cookie Policy.

10. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure the information receives protection in accordance with UK data protection law.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may retain certain records for longer where necessary to meet legal, accounting, tax, fraud prevention, or regulatory requirements.

12. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your Rights

Under UK data protection law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how your information is used

  • Object to certain processing

  • Request the transfer of certain information

  • Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, contact us at customerservice@nudr.co.uk.

We may need to verify your identity before completing your request.

14. Children's Privacy

Our products and website are not intended to be purchased by children.

We do not knowingly collect personal information from children where we are not permitted to do so.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal obligations.

The latest version will always be published on this page with the date it was last updated.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first at customerservice@nudr.co.uk so we can investigate.

You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.

17. Contact Us

For questions about this Privacy Policy or how we handle your personal information, contact:

nudr Ltd

12 Victoria Road

Barnsley

S70 2BB

United Kingdom

Company Number: 16593539

Email: customerservice@nudr.co.uk